Privacy policy

This site collects personal information in one place only: the contact form. We collect it directly from you, when you choose to submit it.

Omega AI is an Australian company. Our registered office is Suite 2/6 McIntosh Street, Chatswood NSW 2067, Australia, and our registered company name is shown at the foot of every page.

When you submit the contact form we store:

• your name and email address
• your organisation, if you provide it
• whether your enquiry is about running a workload or supplying capacity
• the description of the workload or capacity you tell us about

We also store two technical values alongside your enquiry, to help us identify automated abuse of the form:

• a one-way, salted cryptographic hash of your IP address. The IP address itself is never stored and the hash cannot be reversed back into one.
• your browser’s user-agent string, shortened to at most 512 characters.

The form also contains a hidden field that automated submissions tend to fill in and people do not. We never store what is put into it, only whether it was filled.

To respond to your enquiry, and to understand whether the compute workload you have described is one we can support. We do not use it for anything else, and we do not sell it or share it for marketing.

Your enquiry is sent to infrastructure Omega AI controls, hosted in Amazon Web Services’ Sydney region (ap-southeast-2), and is stored there.

When an enquiry arrives, up to two emails are sent. Both reach their reader through our email provider, and both leave Australia to do so: that provider stores and processes them in the United States.

The first is an alert to us, so that somebody picks your enquiry up. It carries what you typed into the form, except the address in the email field: your name, your organisation, whether your enquiry is about running a workload or supplying capacity, and your message.

The second is a short confirmation to you, so you know your enquiry arrived. It is addressed to the email address you gave us, and carries your name and a reference number. It does not repeat your organisation or your message back to you. We do not send it if the hidden field described above was filled in, because that is how automated submissions behave.

Sending you that confirmation means your email address leaves Australia too, because our email provider needs it to deliver the message. We use it to reach you about your enquiry and for nothing else. Delivering the message also involves the other providers our email provider relies on to run and secure its own service, all of them overseas.

The two abuse-prevention values never leave the Sydney storage described above, and what is put into the hidden field is never stored anywhere. The alert to us does say whether that hidden field was filled in, so that single yes or no travels with it. Anything you write in the message itself does travel with the alert to us, including any contact details you put there.

Access is restricted to Omega AI staff, through the alert above and an internal tool that requires authentication. The abuse-prevention values described above are not shown in that tool. Our application logs record that an error occurred and what type it was, never the contents of your submission.

• It sets no cookies.
• It runs no analytics, advertising or tracking scripts.
• It loads nothing from third-party services, and the only request it makes off this site is the contact-form submission described above.
• It does not build a profile of you or track you between visits.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can also raise a privacy concern or complaint with us. For any of these, email hello@theomega.ai and tell us what you need. If you would rather write to us, use the registered office above.

If you are not satisfied with how we have handled a privacy complaint, you can refer it to the Office of the Australian Information Commissioner at oaic.gov.au.